In these terms:

Goods means the blinds, window furnishings or other products manufactured or supplied by maisonblinds.com and the subject of the order made by You.

You and Your means the person ordering Goods from Maison Blinds.

maisonblinds.com or We or Us or Our means Savitaz Limited (Company Number: 5250623) trading as maisonblinds.com whose registered office is at 3 Old Forge Close, Stanmore Hills, Stanmore, London, HA7 3EB.

OUR TERMS AND CONDITIONS

1. OUR CONTRACT

Our website invites You to buy Goods from Us. A legally binding contract with You will only arise once maisonblinds.com has received payment for the Goods in full from You. We shall notify You of acceptance of Your order by e-mail to the e-mail address given by You in the order form. We regret We cannot accept orders placed by persons located or resident outside of the United Kingdom.

2. PRICE

2.1 The price for any Goods ordered by You will be the price provided by quote or on an order confirmation page provided by maisonblinds.com at the time You place Your order and will include all taxes applicable at the time.

2.2 In addition to the price, a delivery charge may be payable in respect of deliveries made to locations within the UK mainland other than orders for sample swatches of fabric alone. The delivery charge will be that provided by maisonblinds.com at the time You place Your order. If there is any change in the delivery charge payable We will notify You before Your order is accepted by Us and ask You to confirm that You wish to proceed with Your order. Delivery to locations outside of the UK mainland will be made only with Our express prior agreement and additional delivery charges may be payable in that event. If You require delivery outside of the UK mainland You are advised to contact Us on Our enquiry line or by e-mail in advance of placing Your order. If there is any change in the delivery charge payable We will notify You before Your order is accepted by Us.

2.3 Subject to clause 6, We will debit the price, plus any delivery charge, from Your debit or credit card when We receive Your order or as soon as reasonably practicable thereafter. If more than one item is ordered We may deliver the Goods in instalments but, if We do, We will not charge more than one delivery fee.

3. RIGHT FOR YOU TO CANCEL YOUR CONTRACT

3.1 Subject to clause 3.2, You may cancel Your order with Us for the Goods You order at any time up to the end of the seventh working day from the date You receive the Goods that you have ordered. You do not need to give Us any reason for cancelling Your order nor will You have to pay any penalty. To cancel Your order You must notify Us by e-mail at enquiries@maisonblinds.com with Your name, address and order specification or call the telephone order help line on 0845 83 82 81 9 with Your order details or write to us at maisonblinds.com, 3 Old Forge Close, Stanmore Hills, Stanmore, London, HA7 3EB. with Your order details.

3.2 You cannot change or cancel Your order if the Goods You have ordered are manufactured, measured or custom-made to Your requirements or specifications as these Goods will not be re-saleable by Us. We regret that once Your order has been accepted by Us in relation to such Goods and entered on Our manufacturing process We are unable to accept any changes to these Goods or cancellation of Your order without levying a handling charge (see below). If prior to delivery You do wish to change Your order or cancel it after We have accepted it please contact Us as soon as possible by email or on Our telephone order helpline as described above and We will try to assist You. Our acceptance of cancellation of Your order will be subject to retention by Us of a handling charge equal to 50% of the price paid for these custom-made Goods. The balance of the price paid will be reimbursed to You within 30 days of notification of cancellation by re-crediting Your debit or credit card, paypal or any means by which payment was accepted..

3.3 If You have received the Goods before You cancel Your order under clauses 3.1 or 3.2, please contact Us as soon as possible by e-mail or on Our telephone order help-line as described above for guidance on how to pack Your Goods and arrange a suitable time for Us to collect the Goods from You. If You cancel Your contract but We have already processed the Goods for delivery You must not unpack the Goods when they are received by You and You must contact Us as soon as possible by e-mail or on Our telephone order helpline as described above to arrange a suitable time for Us to collect the Goods from You.

3.4 Subject to the provisions of clause 3.2, once You have notified Us that You are cancelling your order, any sum debited to Us from Your debit or credit card will be re-credited to Your account as soon as possible and in any event within 30 days of cancellation of Your order provided that the Goods in question are made available for collection from You and received by Us in the condition they were in when delivered to You and have not been modified or subject to misuse or negligence. If You do not make available for collection the Goods delivered to You, We shall be entitled to deduct the direct costs of recovering the Goods from the amount to be re-credited to You.

4. CANCELLATION BY US

4.1 We reserve the right to cancel Your order if:

4.1.1 We have insufficient stock to deliver the Goods You have ordered

4.1.2 You require delivery outside the United Kingdom; or

4.1.3 one or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by Us and/or received by Us from Our partner companies.

4.2 If We do cancel Your order We will notify You by e-mail and will re-credit to Your account any sum deducted by Us from Your debit or credit card, or paypal as soon as possible but in any event within 30 days of Your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. STOCK SHORTAGES

If the Goods or the fabric You order are unavailable We will notify You as soon as possible and suggest a suitable replacement.

6. PRODUCT DESCRIPTIONS AND MEASUREMENT

6.1 The product information and photographs contained within Our website are provided for illustrative purposes only and We cannot warrant that they are accurate due to monitor variations and technology beyond our control. If You are in any doubt as to the precise nature of the product, wood finish or fabric You wish to order, You are advised to order a free sample of the product. Details of how to do this can be found in the sample section of our website.

6.2 As the Goods which You order are manufactured according to the measurements You provide in Your order it is very important that Your measurements are accurate. We cannot accept the return of the Goods by reason of the measurements provided being incorrect. You are advised to read the How to Measure and Fit pages of Our website or call Our enquiry line on 0845 83 82 81 9 or contact Us by email on enquiries@maisonblinds.com if You would like guidance on how to take the required measurements accurately.

6.3 Whilst every attempt will be made by maisonblinds.com to ensure that the Goods sold and delivered match in every respect any sample or description shown or given or sent to You, any minor or immaterial variation or change in colour or pattern between the sample or description and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change.

7. DELIVERING YOUR GOODS

7.1 maisonblinds.com will deliver Your Goods to the address You have provided at the point of order for delivery and in any event within 30 days of the day after Your order was placed unless a later date is agreed with You.

7.2 Notwithstanding clause 7.1, whilst we shall use our reasonable endeavours to meet the delivery date specified by You on the order form if We shall not be able to accept this delivery date We reserve the right to require You to select an alternative delivery date by notifying Us by e-mail at enquiries@maisonblinds.com with Your order details or call the order help line on 0845 83 82 81 9.

7.3 Ownership of, and risk in, the Goods will pass to You once they have been delivered to You. If You return the Goods under clauses 3 or 8, ownership of, and risk in the Goods returned will pass to Us on receipt of the Goods by Us.

7.4 Failed receipt of 3 Delivery attempts will automatically instruct the courier to return the Blinds to Our factory, and in doing so, You will be liable for a redelivery charge at the time. This redelivery charge is usually 2x the original shipping amount, and is payable by You prior to repeat shipment of Your blinds.

8. DEFECTIVE GOODS

8.1 maisonblinds.com warrants that all Goods sold to You will be free from defects in material and workmanship for a period of 12 months from delivery of the goods to You.

8.2 If Your Goods are defective on delivery or a defect arises within the following 12 months, You are entitled to return them to Us provided You have first contacted Us through the telephone order help-line or e-mail address shown on Our web-site, or in writing at the address set out in the Contact Us section of Our web-site, giving Us details of the defects, but only if We have agreed that the Goods should be returned to Us. If it appears that the Goods are defective We will promptly arrange:-

8.2.1 for a courier to collect the defective Goods from You in order to repair the Goods and return the repaired Goods to You, free of charge; or

8.2.2 for a courier to collect the defective Goods from You and simultaneously deliver replacement Goods of similar quality and specification, free of charge; or

8.2.3 if the Goods are defective on delivery, and You so request, arrange for a full refund of the price and delivery charge of the defective Goods by crediting Your debit or credit card within 30 days of receipt of the defective Goods provided that the Goods have not been modified or subject to misuse or negligence. Please contact Us on Our order help-line or by e-mail as described above for guidance on how to pack Your Goods to return them.

8.3 No liability under clause 8.2 shall arise unless the price and the delivery charge have been paid in full on or before delivery.

8.4 If the Goods are not defective, or are returned to Us after the period of 12 months from delivery of the Goods, or they have been modified, misused or the subject of negligence, You will be responsible for the payment of Our charges on a time and materials basis in respect of any repairs and collection and return of the Goods which We agree to carry out at Your request. We shall be entitled to debit such charge on the debit or credit card which You used to order the Goods provided We notify You of the amount of such charges before carrying out the repair.

8.5 Except where You are a consumer, maisonblinds.com will not be liable for any indirect or consequential loss or damage or loss of profits arising out of Our supply or failure to supply the Goods to You.

8.6 The rights You have under clauses 8.1 and 8.2 above do not in any way seek to limit maisonblinds.com' liability for death or personal injury resulting from maisonblinds.com' negligence and they do not limit any statutory rights You have as a consumer.

8.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from Our website. The importation or exportation of certain of Our goods to You may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods You purchase.

8.8 Except where You are acting as a consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or condition of the Goods whether implied by statute or common law or otherwise are excluded to fullest extent of the law.

9. USE OF CARDS

By placing an order You authorise maisonblinds.com at its discretion to carry out a credit reference or other enquiry upon Your financial status as maisonblinds.com thinks fit and You agree to provide such written authorisations which may be required for the purposes of such enquiry. In the absence of such authorisation We will be unable to process Your order.

10. REPRESENTATIONS

No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, the pages of this website or by any employee or agent of maisonblinds.com shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.

11. EVENTS BEYOND OUR CONTROL

We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

12. INVALIDITY

If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.

13. PRIVACY

You acknowledge and agree to be bound by the terms of Our privacy policy shown on the right.

14. THIRD PARTY RIGHTS

Except for Our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

15. GOVERNING LAW

This contract is subject to English law and the exclusive jurisdiction of the English courts.

OUR PRIVACY POLICY

The principle activity of maisonblinds.com is the supply of window blinds. In order to do this, we need to collect information from you. maisonblinds.com collects information from you make contact with us. You automatically register with us when you order free samples, discuss window measurements or rooms. You also register with us when you place an order. We ask for your name, address, telephone number and email address. This information is essential for processing any orders you place with us and it also helps us tailor our service and provide you with a more personalised shopping experience.

Any personal information collected by us is controlled by us at:

MaisonBlinds.com
Hamlyns No.3,

Old Forge Close,

Stanmore Hills,

Stanmore,

London,

HA7 3EB

We may also use the information we collect about you to notify you of any news on our goods and services that we think you may find valuable. If at any stage you decide you would prefer not to receive such information, please contact us at the above address or email us at enquiries@maisonblinds.com.

Any maisonblinds.com employees who have access to your personal data are obliged to respect your confidentiality and take this responsibility very seriously.

We employ other companies and individuals to perform functions on our behalf. These functions include delivering packages, sending emails, analysing data, processing credit card payments and providing marketing assistance. The companies have access to personal information needed to perform their functions, but may not use it for other purposes.

maisonblinds.com is part of the Savitaz Group of companies. Other companies within the Group may also wish to provide you with news and information about goods and services that may be of interest to you. If at any later stage you do not want to continue receiving such information, contact us at the maisonblinds.com address (see above) or email us at enquiries@maisonblinds.com

We may share statistical data about visitors to this site and sales patterns with Group Companies or other parties. We will not sell or share any of your personal information.

A cookie is a small piece of information sent by our web server to your web browser. It enables our server to collect information back from your browser and is used to identify you when you visit our website. Cookies allow us to track visitors to maisonblinds.com, so we can determine the most popular areas of the site and make it more user-friendly. Our cookies do not contain any personal information.

You do not have to accept cookies and it is possible to set up your browser to notify you when you receive one. This will give you the opportunity to decide whether or not to accept it. Please refer to the help section on your browser toolbar or the information that came with your browser software.

Our site may contain links to other sites, which we believe may be of interest to you. These sites may not be owned or controlled by us and we are not responsible for their content. They will also have their own privacy and security policies, which we suggest you read.

Any changes to our privacy policy will be posted on this page of our site and will be effective immediately. This policy was last updated on 8th July 2008.

If you are unsure about any aspect of our privacy policy, or if you have a complaint or any other comment to make on our website, please contact us at:

MaisonBlinds.com

Hamlyns No.3,

Old Forge Close,

Stanmore Hills,

Stanmore,

London,

HA7 3EB

Email: enquiries@maisonblinds.com
Tel: 0845 83 82 81 9

Fax: 020 8420 6384